Privacy Policy

1. Introduction

Endless Green Energy (“we,” “our,” or “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, request a quote, purchase or install solar energy systems, or otherwise interact with us.

We comply with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

We may collect and process the following categories of personal data:

2.1 Information You Provide to Us

• Full name
• Email address
• Phone number
• Postal address (including installation address).
• Property ownership status (e.g., homeowner, tenant).
• Energy usage information (e.g., electricity bills, consumption data).
• Roof and property details (e.g., size, orientation, shading)
• Payment and billing information.
  Any information submitted via forms, quote requests, or correspondence.

2.2 Information Collected Automatically

• IP address
• Browser type and version
• Device information
• Pages visited and time spent on site
• Cookies and tracking data

2.3 Information from Third Parties

• Credit reference agencies (for finance applications, where applicable)
• Installation partners and surveyors
  Energy providers or metering services (where authorised)
• Analytics providers
• Publicly available sources

3. How We Use Your Information

We use your information for the following purposes:

• To assess your suitability for solar panel installations
• To design and provide solar energy systems and related services
• To arrange property surveys, consultations, and installations
• To process payments, financing applications, and contracts
• To register installations with relevant energy schemes or authorities (e.g., MCS, DNO notifications)
• To monitor system performance (where applicable)
• To respond to inquiries and customer support requests
• To improve our website, products, and services
• To send marketing communications (where consent is given)
• To comply with legal and regulatory obligations

4. Legal Basis for Processing

We rely on the following legal bases under UK GDPR:

• Consent – where you have given clear permission (e.g., marketing)
• Contractual necessity – to provide quotes, installations, and services
• Legal obligation – to comply with regulatory requirements in the energy sector
• Legitimate interests – for business operations, service improvement, and fraud prevention

5. Sharing Your Information

We may share your data with:

• Installation teams, engineers, and surveyors
• Finance providers (if you apply for payment plans)
• Energy regulators, certification bodies, and grid operators
• Service providers (e.g., IT, CRM systems, hosting)
• Professional advisors (e.g., legal, accounting)
• Regulatory authorities where required

We ensure all third parties respect the security of your data and process it lawfully.

6. International Transfers

If your data is transferred outside the UK, we ensure appropriate safeguards are in place, such as adequacy decisions or standard contractual clauses.

7. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes for which it was collected, including:

• Duration of customer relationship
• Warranty and maintenance periods
• Legal, tax, and regulatory requirements

8. Your Data Protection Rights

Under UK data protection laws, you have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request erasure (“right to be forgotten”)
• Restrict or object to processing
• Data portability
• Withdraw consent at any time

To exercise your rights, contact us at: Sales@endlessgreenenergy.co.uk

9. Cookies and Tracking Technologies

We use cookies to enhance your experience and understand how users interact with our solar quote tools and website. You can control or disable cookies through your browser settings. For more details, see our Cookie Policy.

10. Data Security

We implement appropriate technical and organizational measures to protect your personal data, including secure storage of energy usage data, encryption where appropriate, and restricted access to sensitive information.

11. Children’s Privacy

Our services are not intended for children under 13, and we do not knowingly collect data from children.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

Endless Green Energy
Email: Sales@endlessgreenenergy.co.uk
Address: 16 Cromwell Street, Thurnscoe, S63 0HW